In the unlikely case you receive a defective or damaged product from SmartGifts.in

If the item received by you is defective or damaged, please contact us at info@smartgifts.in for a replacement. If possible, please take a picture as well. Our Customer Service team will work with you to confirm the replacement. You will have to return the item in the same condition for a replacement.

Whenever there is a genuine reason, we can accept returns on a case-to-case basis. Please note that only the cost of item less shipping cost can be refunded once the item is sent to us in unopened condition in its original packaging, within 7 days of purchase. Perishables like Cakes, Flowers, Hampers etc do not qualify for refunds / returns.

In general, we will work with you to ensure your satisfaction in an expedient manner.

FAQs about Returns

1. Address for Correspondence?

28, Advait Complex, Near Sandesh Press, Vastrapur, Ahmedabad
Phones: +91 98795 52356 / +91 79 40032280

2. Time period for Returns / Refunds ?

The item needs to be returned in its original packaging in a unopened condition within 7 days of purchase. Please be sure to discuss with our customer service team at info@smartgifts.in prior to sending the item back

3. How will the refund be posted?

The mode of refund will be generally same as that of original purchase, subject to various terms & conditions of SmartGifts.in

4. Products not covered under Refund / Returns policy?

Perishables like Flowers, Cakes, Chocolates, Sweets and their Hampers
Items that have been used or opened
An item not returned in the condition it was received.
Any item received by us in a damaged condition.
Gift Certificates

We reserve the right to modify this returns policy at any time, without prior intimation, so please review it frequently at this address. The Latest policy will be posted here.

Have a lovely shopping experience with us with peace of mind!